Privacy Policy

At the www.killarneyriversidehotel.com (Hotel), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.

What information is collected about you? How do we use it?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the site may be used to:

• Enter your email in our promotions
• Send marketing communications or surveys to you
• Improve the quality of your visit to our site

You can opt-out of any of these promotions by emailing the hotel directly at sales@tlynehotels.com.

We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes.

At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Hotel, unless you state otherwise at the time you submit the personal information.

Secure Reservations

If you decide to make an online reservation at the site, you will be linked to a reservation interface and a third party booking engine provided by our booking management system vendor Bookassist. While it appears to be part of our site, the booking engine is in fact provided by this third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.
All information sent to this site is encrypted, protecting against disclosure to third parties.

Information is collected in order to facilitate the reservation process between you the customer and the accommodation provider, to faciliate the purchase of e-vouchers, to offer additional services to you where you consent to such offers and/or to help us improve this process for your future use.

When you enter personal information during the reservation process your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Bookassist are fully PCI DSS (Payment Card Industry Data Security Standards) compliant.

Who has access to some or all of the information we collect?

Bookassist, its branches and its subsidiary companies, Accommodation services possibly not sharing our privacy policy, Financial clearing services possibly not sharing our privacy policy, Legal authorities where authorised to do so.

Legal Information for the Booking Company

Name of Hosting Company: Automatic Netware Limited, trading as Bookassist
Company Number: IE312796
Registered Address: 1st Floor South Block, Rockfield Central, Dublin D16 R6V0, Ireland
Contact Phone No. / Email Address: +353 1 676 2913 / ireland@bookassist.com
Website: www.bookassist.org

Hotel Newsletter

Our email newsletter service is managed by Mailmaker123.ie. By signing up to our newsletter, you agree that they will securely store your email address on their systems for the purpose of contacting you with regards to our hotel special offers and events. You may unsubscribe to these emails at any time from the direct link in the email body.

Protecting your information

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect.

Children's Privacy & Parental Consent

Please be aware that Hotel has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Hotel inadvertently acquire personal information or other data from users under the age of 18, Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Hotel.

Links Provided To Other Sites

Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Your Consent To This Privacy Policy

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user.

Policy Modifications & Contacting Hotel

Hotel reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact: +353 (0)64 6679300

Security Policy

We want our website www.killarneyriversidehotel.com (hereinafter identified as the "Site") visitors to feel confident about using our Site to plan and purchase their accommodations, so we are committed to protecting the information we collect. All personal information you provide is encrypted and secure.

If you decide to make an online reservation through the Site, you will be linked to a reservation interface and a booking engine which is provided by bookassist
The bookassist booking engine is verified as a service provider through the Thawte Certification Authority.

Please click on the following link to view Thawte:
https://www.thawte.com/ssl-digital-certificates/trusted-site-seal/siteseal_consumer.html.

The credit card details section of bookassist is protected by powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone.

This ensures that your credit card details will remain completely confidential while in transit. SSL safe connection and secure transaction technology has effectively protected tens of thousands of bookassist customers who have transmitted their credit card numbers online and made a purchase since bookassist launched its online services in 1999.

Additionally, all credit card usage is verified directly through a live secure connection with the banking system at time of debiting. This ensures that known stolen cards cannot be used and fraudulent transactions are minimised for consumer and hotel benefit.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

• Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use, the purposes for which we use them and details of when relevant cookies expire in the table below: